AccuWeather Newspaper Clients

Customer Service Survey
Please take a few moments to fill out this survey so that we may be able to better serve you. Thank you!

Newspaper Name:
Contact Name:
Contact Telephone:
Contact Address:

State:
Zip:
E-mail:

Part 1 - Your Customer Service Experience

1. Have you ever called AccuWeather to report a question or problem concerning your weather page or service?

Yes No

If yes, whom did you speak with?

Customer Assistance Center Representative

Client Relations Representative

Sales Representative

Forecaster

Newspaper Graphics Department

Technical Support / Systems Operations

Other:

2. Was the person(s) that you spoke with able to answer your questions and address your concerns in a courteous and timely manner?

Yes No

Please explain:

3. Please rate your satisfaction with how your questions or concerns were addressed, resolved:

Very Satisfied

Mostly Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please list any comments that you may have about this:

4. Please rate the forecasting accuracy of your weather page:

Very Accurate

Mostly Accurate

Neutral

Inaccurate

Very Inaccurate

Please list any comments that you may have about the forecasting accuracy of your weather page:

5. Please rate the timeliness of your weather page:

Always on time

Usually on time

Neutral

Rarely on time

Never on time

Please list any comments that you may have about the timeliness of your weather page:

6. What three suggestions can you offer that will allow AccuWeather to better service your company and your readers?

7. If possible, please supply us with one or more current e-mail addresses so we may contact you with future updates, literature, and information about upcoming products and services.

Email address #1:

Email address #2:

Email address #3:

Email address #4:

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