We know that the occasional odd thing might happen and you'd like some help. If you're still
confounded after browsing through the tips at right, fill out our
contact form below with as much information as possible, and we'll get right back to you.
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Sometimes a user can type their e-mail address incorrectly. You can check your
settings in our Account Preferences section.
If the delivery times seem strange, keep in mind that the schedule you
selected is in local time. In other words, if you selected 3 p.m., you
will receive it at 3 p.m. wherever you are. We have had cases of people
thinking this was GMT, or EST. Your e-mail schedule can be altered in the
Account Preferences section.
If you're having trouble reading your e-mail - and you see numerous
strange words and characters - it may be that you don't have a mail
reader that interprets HTML. In order to address this, you should obtain
a mail reader that properly interprets HTML. This can be done with an
Internet based-service such as Hotmail, or an Internet browser such as
Netscape Communicator.
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